Exchanges & Returns

One Centre India offers a free exchange policy; if you are unhappy with the size, fit, style colour, we can exchange the garment for you within 15 days of delivery.

In case the delivered item(s) is found damaged/ missing or has any manufacturing defect, please inform us by calling on +91 95120 77749 or emailing us at ecom@jcrretail.com within 24 hours of delivery.

Exchange/ Return of item(s) is subject to the fulfilment of following conditions:

1. The item(s) has not been worn, washed, altered, or damaged and is returned in a saleable condition with barcode and MRP Tags intact.
2. One Centre India reserves the right to decide whether the item(s) seems worn, washed, altered, or has post-purchase damage. We undergo a thorough quality check before processing your order.

Exchanges can be done within 15 days from the date of delivery for all online orders. Tags should be intact, and product should be unused.

No exchanges or refunds will be made against garments which have been altered by the customer.

Reverse Pick Ups

We offer our customers a simple, hassle-free, Reverse Pick-up policy. Please mention your order number in the subject line to help us quickly process your exchanges.

1. Please ensure that all the returned item(s) are packed securely and safely to prevent any loss or damage during transit
2. The item(s) for reverse pick up will be picked up within 7 business days from the date of request

3. After the receipt of item(s), your request for returns/exchanges would be processed.

4. In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment

5. Delivery of reverse pickups takes anywhere between 7-15 days
6. Some of the pin codes are not feasible for reverse pick up, in such cases the customer will need to return the item(s) back to us. The reverse shipping address will remain the same as per the original invoice
7. If customer has self-shipped the item(s) and the package is lost in transit, no refund will be applicable

No Returns categories

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

You can view the complete list of non-returnable products here

1. Personal Care
2. Cosmetics

Shipping Cost on Reverse Pick-ups

Costs of shipping are borne by the company only for the first exchange request. Subsequent exchange requests do not carry any such adjustment.

In case there are multiple exchanges, customer has to bear the subsequent costs of reverse pick and delivery i.e INR 200)

"Multiple exchanges" refers to multiple requests for exchange of product(s) (even if the products were purchased in one single order).

 

Cancellations

Orders can be cancelled only before shipment has been dispatched. After dispatch, the courier company will attempt the delivery of the order thrice, post which the merchandise is sent back to our warehouse. We can initiate an exchange or a refund for prepaid orders which may normally take up to 15 working days. However, the refund will be paid after deducting the shipping charge of INR 100 paid by the customer at the time of placing the order.

 

Contact Us

One Centre India Head Offices

101, 1st Floor, Kalasagar mall,

Opp Sai Mandir, Ghatlodia

Ahmedabad 380061

Phone: - +91 95120 77749

Monday – Saturday: - Timings: 11am to 5:30pm